If your product is connected to the power supply, check if the lights on the controller are on.
Scenario 1
- On the controller, a steady green light is on.
- If the Twinkly_XXXXXX list doesn’t come up in the available Wi-Fi lists probably something is causing interference.
Please try to move your Twinkly to another room/building and try to exclude or confirm this kind of issue.
Scenario 2
- On the controller a blinking green/blue (Generation 1) or red/blue (Generation II) light on.
- Twinkly is trying to connect to the local wifi network: reset your Twinkly and try again.
If this doesn’t help, please contact us using the HELP icon on this page.
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