Frequently Asked Questions

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Here's our FAQ.

• Why should I connect Twinkly to my home Wi-Fi network?

  Connecting Twinkly to a local network is useful on many levels:

  • you will have wider coverage and you will be able to use the app from any place in the house;
  • if your device automatically connects to the network, as soon as you get home you are ready to start using Twinkly.
  • You can create groups linking several products and you can apply spectacular
    customized effects.
  • Connect Twinkly to other devices like Google Assistant and Amazon Alexa
  • Increase the operating range of the connection with your smartphone and Twinkly
    and use the entire range covered by your Wi-Fi connection.
  • Avoid having to change the network every time you want to use Twinkly.

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• How should I place the lights?

  You can place your lights as you prefer, there is not a rule!

  Decorate your tree, then, thanks to the mapping procedure you can create a precise map of your LEDs and apply the effect with the maximum impact.

  A useful piece of advice to obtain a good visual is to place the LEDs on the surface of the tree.

  Some LEDs may be hidden from the camera, worry not, the algorithm will estimate their position, allowing a precise application of the effects.

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• Can Twinkly strings be extended?

  Yes, virtually.

  You can join together multiple strings with the same LED profile, thanks to the app.

  They must be all RGB, all RBW, all RGBW, or all AWW.

  Find out how to create a group of Twinkly and apply group effects with the Join, Sync, and Scene functions.

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• Can I use Twinkly outdoor?

  All Twinkly are IP44 certified. They are weatherproof and they can resist rain and snow, but they can’t be plunged into the water.

  Temperatures:

  Generation 1: from 0 °C to 40 °C or 32°F to 104°F

  Generation 2: from -15 °C to 40 °C  or  14°F to 104°F

  Anyway, they should be protected from strong atmospheric agents and drastic changes in temperature/humidity.

  IMPORTANT NOTE: always keep the controller and the plug, in a proof place, away from water and snow.

  For the most part, can be used outdoors or in a sheltered area. Others can only be used indoors.

  Check the icon that describes the type of use supported on the website or your Twinkly product pack:

  • [Indoor icon] – Product for indoor use only
  • [Outdoor icon] – Product for indoor and outdoor use (*)
  • [Patio icon] – Product for outdoor use, sheltered from rain and snow.

  (*) please always store the controller and the plug, in a safe place.

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• Can I remote control Twinkly?

  Yes!Twinkly works with Google Home and Amazon Alexa.

  Find out how to add Twinkly to your smart home assistant and tell Twinkly to switch on, switch off and remote control color changes.

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• What is the controller?

  The controller is an essential part of every Twinkly product.

  It’s the control box you can find between the plug and the lights and it manages the lights.

  Is composed by:

  Status light indicator

  Please refer to these tables for the controller status indicator light index.

  Round button

  The button allows you to swipe through and set basic effects, preset on your Twinkly.

  And reset the product to the factory setup.

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• How do I connect Twinkly to my smartphone?

  Twinkly connects to your smartphone via Wi-Fi. It can create its network that you can detect on your device.

  If you are using Twinkly for the first time, download the Twinkly App AppStore and Google Play Store which will guide you through the procedure and help you get the best out of your smart decoration.

  You can also read this online guide to:

  Configure Twinkly Generation I for the first time.

  Configure Twinkly Generation II for the first time.

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• What are Pre-lit products?

  Pre-lit products are pre-assembled products. They are Trees, Wreaths, and Garlands pre-assembled with Twinkly lights for perfect illumination and incredible effects.

  They’re ready in minutes and link up to form groups, the perfect touch to make your

  Christmas is even more magical.

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• How can I install Twinkly on a new network?

  If you want to change the network which your device is connected to, just open Twinkly app, select “device”, the “LED” icon on the right bottom app on the screen, and then tap on the gear icon next to the device name; finally tap on the “Network” function (last row on the page), and select the Wi-Fi you want to use among those available.

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• I can’t see the Twinkly_XXXXXX Wi-Fi network in the Wi-Fi network list on my smartphone

  If your product is connected to the power supply, check if the lights on the controller are on.

  Scenario 1

  • On the controller, a steady green light is on.
  • If the Twinkly_XXXXXX list doesn’t come up in the available Wi-Fi lists probably something is causing interference.
    Please try to move your Twinkly to another room/building and try to exclude or confirm this kind of issue.

  Scenario 2

  • On the controller a blinking green/blue (Generation 1) or red/blue (Generation II) light on.
  • Twinkly is trying to connect to the local wifi network: reset your Twinkly and try again.

  if this doesn’t help, please contact us at [email protected]

   

   

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• Where can I buy Twinkly?

  You can buy Twinkly in the best technology, home automation, and garden stores, both online and in your Country.

  Discover Twinkly stockists in your Country.

  Select a Country to see the list of e-commerce shipping there, a list of multi-store or local stores.

  To browse local stores add your ZIP code and define the distances.

  If your country is not on the list, here the list of e-commerce shipping worldwide.

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• How many LEDs do I need to decorate my Christmas tree?

  If you are going to decorate a Christmas tree with Twinkly, please consider that the number of LEDs suggested depends on more factors:

  • The size of your tree,
  • If you want to decorate only the front or 360°
  • … And on your taste!

   Play with our Christmas tree Led calculator!

  Please consider these options as a general guideline to a Christmas tree decoration with Twinkly, then adjust the total amount based on your taste.

  Happy Decoration!

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• Which are the differences between Regular, Special and Gold Collections?

  Multicolor collection

  The regular multicolor collection is our widest collection: all the lights part of this collection have RGB LEDs.

  RGB LEDs can play over 16mio colors, blending together the Red, Blue, and Green color source.

  The concave lens and the matte bulbs enhance the colors and the brightness of each lamp.

  RGB colors include the whites: from cold to warm. In these cases, they are the result of the blend between the 3 RGB color sources.

  You can group together multiple RGB products: Strings, Icicles, Wall, Curtains, Prelit trees … As long as they have the same LED profile.

   

  

   

   

  The Special Edition 

  For those who love colors, but get crazy also for the Warm White, we created a special LED, composed of 4 color source channels:

  Red, Green, Blue + Warm White.

  In addition to the 16 million colors developed by the 3 RGB channels, this special LED can play an amazing PURE Warm White. Alone, or blended with the other colors.

  The concave lens, half clear and half matte, enhance the general brightness, the color blend, and the brilliance of the warm white.

  You can group together multiple RGBW products: Strings, Icicles, Curtains… As long as they have the same LED profile.

  A special edition in 2018 was introduced with an RBW LED profile (Red, Blue, Warm White). This color profile is discontinued but still supported and can be grouped only with other RBW LED strings.

   

  

   

   

  The Gold Edition 

  The Gold Edition is the perfect choice for the lovers of Christmas’ traditional colors. With their special LED profile, made of three color sources: Amber, Warm White, and Cold White, they can express these three colors with a super brilliant finish.

  The brilliancy is enhanced by their concave transparent lens.

  

   

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• Can I group Twinkly Generation I with a Twinkly Generation II ?

  Yes, you can group Twinkly Generation I devices and Twinkly Generation II devices, but they must have the same LED profile.

  Generation I can be RGB and RBW

  Generation II can be RGB, RGBW, and AWW

  Please be sure to purchase only lights with the same LED profile.

   

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• Which are the differences between Twinkly Generation 1 and Generation 2 ?

  Generation 1 devices have a new controller, with a smart and sleek design that features:

  • Bluetooth connectivity for an easier connection to your home wi-fi
  • Enhanced performances
  • Expanded memory
  • Playlist feature

  We also renewed the lamps, they now are thinner and longer in the Regular and Gold Collection for a more elegant final effect.

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• Why should I create an account?

  The account creation is now due to support enhanced product features like:

  • Alexa and Google Assistant integration
  • Access shared settings
  • New effect download
  • Advanced support in case of needs
  • Important communication on the service status

  We won’t use your personal information for marketing purposes without your explicit consent.

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• Can I use Twinkly without an external WiFi network or without internet access?

  Yes definitely!

  Connecting Twinkly to a local Wi-fi network is essential to get the best out of your Twinkly, but it’s not strictly necessary.

  Twinkly will work as a stand-alone product or, in direct communication with your smartphone.

  Also, it will work on routers that have not internet access; this solution can be great to manage a larger group of Twinkly on their own network (more than 5) without interference from other connected devices.

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• Can I share a Custom Layout?

  You can use the same custom Layout and Settings on another Smartphone or Tablet only by accessing using the same Twinkly Account credentials on all the apps.

  Be sure to connect to the same network your device is connected to.

  Note:

  Remember you can share your Custom Twinkly Layout but not the personal Effects.

  This feature is available for a single device and groups.

   

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• Which settings should I use on my router to properly connect to my device?

  Twinkly, like many smart devices, works only with 2.4Ghz band connections, so if you have a dual-band router, we suggest you turn off the 5 GHz or a good solution would be to split the two frequencies in two different SSID so that you’re sure that Twinkly is on the 2.4 one.

  Consider also that Twinkly needs to see the network to be able to detect it and connect, so you can’t use hidden ones.

  Moreover, we advise connecting the closest possible to your router, in fact, too much distance from it could prevent the device to communicate properly with the network.

  Finally, if you need to open the router ports, we inform you below what they are:

  • TCP 80
  • UDP 5555
  • UDP 5556
  • UDP 7777
  • TCP 1883/8883 (vocal assistants)

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