Generation I

Generation II

How To

Pre sales suggestions

Tips & Tricks

Troubleshooting

I can’t see the Twinkly_XXXXXX Wi-Fi network in the Wi-Fi network list

If your device is connected to the power supply, check if the lights on the controller are on.

Scenario 1

  • On the controller, a steady green light is on.
  • If the Twinkly_XXXXXX list doesn’t come up in the available Wi-Fi lists, probably something is causing interference.
    Please try to move your Twinkly to another room/building and try to exclude or confirm this kind of issue.

Scenario 2

  • On the controller a blinking green/blue (Generation 1) or red/blue (Generation II) light on.
  • Twinkly is trying to connect to the local wifi network: reset your Twinkly and try again.

If this doesn’t help, please contact us using the HELP icon on this page.

IMPORTANT NOTE:  This process is available for all generation I and II devices like Strings, Curtain, Icicle, Cluster, Prelit, Festoon, and Home Range devices (Line, Flex)