Generation I

Generation II

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  • Shopping guide for a Twinkly purchase : FAQ

Tips & Tricks

Shopping guide for a Twinkly purchase : FAQ

It’s the beginning of November and many of you are thinking about Christmas decorations, what and where to buy: here a shopping guide for the right purchase, with the most asked questions !

  • ” My tree is (x) meters, how many string i have to buy ? 
    “Here an useful led Calculator for you! https://www.twinkly.com/leds-calculator/
  • ” I have an RGB product and I’d like to expand my collection what can I buy ?”
    It is not possible to create Twinkly groups with different LED profiles (the type of LED must be the same: RGB with RGB , RGBW with RGBW, RBW with RBW , AWW with AWW). https://www.twinkly.com/knowledge/create-a-group-extend-lights/
  •  “ Where can I find (x) product I’m in (x) country ?”
    https://www.twinkly.com/where-to-buy/here the list of our retailers : VERY IMPORTANT ANY OTHER SITE THAT IS NOT IN THIS LIST COULD BE A POSSIBLE SCAMMERS/ FAKE PRODUCTS SELLER, PLEASE ONLY BUY FROM OFFICIAL PARTNERS.
  • RGB RGBW or AWW? I Can’t decide”
    RGBW LEDs have the the entire color palette of the RGB strings plus white and therefore, you can get all shades of pure white, with RGB lights, white is obtained from the sum of Red, Green and Blue.
    The regular version has opaque lens lamps and RGB LEDs, for a more bright and “Tech” finish of the lights effect (the special peculiarity of Twinkly lights). AWW is perfect for the vintage classic warm effect: The concave and completely clear lens gives to the lights a shiny and elegant finish. New Amber, warm White and cold White to reproduce gold, silver and bronze light.
  • “I want to buy your lights but i need to put them outdoor, can I ?”
    Yes you can do it , our lights are IP44 They can be exposed to the weathering like rain and snowfall. consider to place the plug and the controller in a proof location, and to avoid long plunge into the water for a long time (pools, gutters, puddles ) Generation 1 Twinkly has been developed for residential use. Temperature range ( -10°/ 40° ) For Generation 2 a recent update on the information we got for Twinkly retail, states that the lower temperature for which they are certified is -15 Celsius degrees, despite the information present on guides and manuals.
  •  “I have to do a big installation in my garden/house how many Twinkly products I have to buy ?”
    Maybe you will have to consider a PRO solution please send an e mail to [email protected] with all the details.
  •  “I have a white tree and I think it would be better to have strings with clear cable, where can I find them ?”
    I’m sorry to inform you there are currently no models of strings with white or transparent cable available in the US stores.The only model is the curtain that you can still adapt to string and you can find on amazon.com
    This UK store also sells them with clear rope and it ships in USA as well: https://www.festive-lights.com  In the case you choose to buy from this store, if they use UK PLUG you won’t have to worry because Twinkly Power supply works on this input voltage range: From 120V – in the US to 240V – in EU/UK max 50/60H and develop an output of 24V (1.0 A) Within this range it is possible to safely use Twinkly just adding a common plug adapter.
  •  ” I have a generation 1 product and I want to buy a generation II product, they can be grouped together ?”
    Yes, but you have to consider that if you create a group between them the group will have the limitation of the generation 1 product ( No playlist feature, less music sensitivity with Twinkly music etc.
  • ” how long is product (x) string ? ”
    All the technical details are accessible on our website at the end of each product page there is there is a table with all the characteristics. ( consider that over 250 string they are splitted in two parts, for example for 250 led string The lead cable that brings power splits in two strings 125+125 )
  • ” Which are all the 2020 available products ? “https://www.twinkly.com/family/