Generation I

Generation II

How To

Pre sales suggestions

Tips & Tricks

Troubleshooting

What to do if the lights are on but blocked?

If the lights are on but stuck, we suggest you follow a few steps:

  1. Briefly press the button on the controller
  2. If this doesn’t work, unplug the power supply, wait 30 seconds, and plug it again
  3. If this won’t work, try to Reset 

If the problem persists, contact us using the HELP button at the bottom of the page and one of our operators will take care of your case.

IMPORTANT NOTE: This process is available for all generation I and II devices like Strings, Curtain, Icicle, Cluster, Prelit, Festoon, and Home Range devices (Line, Flex)