Generation I

Generation II

How To

Pre sales suggestions

Tips & Tricks

Troubleshooting

What to do if the lights do not switch on?

If after plugging Twinkly into the power outlet the lights don’t switch on, you can follow a few little tricks that should help you solve the problem:

  • Check that the power adapter is plugged in and that the controller is correctly connected to the device
  • Check that the LED status indicator on the controller is lit
  • Briefly press the button on the controller
  • If this doesn’t work, unplug the power adapter, wait 30 seconds and plug in again

Moreover, if the light on the controller remains off, it could be a problem related to the power supply. In this case, if you have other Twinkly devices at home, we suggest you try temporarily replacing the power supply with that of another device to see if it works.

If so, it probably needs to be replaced.

Our team will be ready to help you: contact us using the HELP button at the bottom of the page and one of our operators will take care of your case.

 

IMPORTANT NOTE:

This process is available for all generation I and II devices like Strings, Curtain, Icicle , Cluster, Prelit, Festoon and Home Range devices (Line, Flex)