Generation I

Generation II

How To

Pre sales suggestions

Tips & Tricks

Troubleshooting

What to do if Twinkly setup was successful, but the lights don’t respond to commands?

If you’ve successfully connected Twinkly but can’t use the lights, follow these simple steps:

  1. In the Twinkly app, open “Devices” and check that the Twinkly device is selected
  2. If this doesn’t work, close completely the Twinkly app and launch it again
  3. If this doesn’t work, try to Reset 

If the problem persists, contact us using the HELP button at the bottom of the page and one of our operators will take care of your case.

IMPORTANT NOTE: This process is available for all generation I and II devices like Strings, Curtain, Icicle, Cluster, Prelit, Festoon, and Home Range devices (Line, Flex)